Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Staindrop
GPhC Registration No: 9012511
Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Staindrop collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

Who We Are

Pharmacy Weight Loss Staindrop is a GPhC-registered online pharmacy weight loss clinic serving patients in Staindrop, UK. As a registered pharmacy, we operate under strict regulatory and professional obligations to handle your data responsibly and securely.

Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and postal address
Health data: Medical history, current medications, weight, BMI, and any other health information provided during your consultation
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR. We handle it with the highest level of care and only process it where necessary to provide you with safe and effective pharmacy services.

How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate
To process and dispatch your orders, with delivery completed within 1 working day of pharmacist approval
To communicate with you regarding your consultation, treatment, or order status
To maintain accurate and lawful patient records as required by GPhC regulations
To improve our website and services using anonymised usage data
To comply with legal and regulatory obligations

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment under UK GDPR Article 9(2)(h).

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies may collect technical information such as your IP address, browser type, pages visited, and time spent on our site.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

Healthcare providers: With your GP or other relevant clinicians where required for safe prescribing or continuity of care
Payment processors: To securely handle your transactions. These providers are bound by their own data protection obligations
Delivery partners: Only your name and delivery address are shared to facilitate order dispatch
Regulatory authorities: Where we are legally required to disclose information, for example to the GPhC or law enforcement

All third parties we work with are required to maintain appropriate data protection standards and are not permitted to use your data for their own purposes.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the data we hold about you, ask for corrections if your data is inaccurate, request deletion where legally permissible, or object to certain types of processing. You also have the right to data portability and to withdraw consent where consent is the lawful basis for processing.

To exercise any of these rights, please contact us using the details below. We will acknowledge and respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Staindrop
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. If you are not satisfied with how we handle your complaint, you have the right to raise a concern with the relevant data protection authority.